FAQs & Terms

 

Why do we produce in Canada?

There are so many reasons why we produce in Canada, ranging from quality control to necessity, to ethical considerations. But in short, it really just makes sense for us. With everything being made here, we have total control over the process and can deliver great, high-quality pieces in even the smallest batches. Secondly, we’re obviously not a massive corporation. Doing everything in Canada gives us flexibility and simplifies the whole process. Lastly, although we try to keep it somewhat subtle, our Canadian background is ingrained in a lot of our products. For us, this means it's only natural to rely upon other Canadians to be a part of the process.

However, this isn’t to say we won’t be collaborating with some great companies in the U.S or other parts of the world for certain one-off products. The most important part for us is that we will be able to produce great high-quality pieces with companies that hold values similar to ours. If that happens, we promise we’ll be upfront with where it was produced!

What does “Made in Canada” really mean?

Unfortunately, it's no secret that some companies mislead their customers into believing their garments are made in Canada simply for marketing reasons. For us, transparency is of the most importance. What made in Canada means for us is that our products are designed, sewn, packaged etc. in Canada, some of the materials that are used in the process have been imported to Canada. Simply put, we use some imported materials to increase our selection and deliver the highest value we can to you. 

Is anything you make not made in Canada?

Currently some of our packaging materials are manufactured in the U.S.A, so our poly bags, stickers, packaging tape, and things of that nature are coming from our neighbours to the south.

Why do Howard and Lloyd pieces cost as much as they do?

From day one, the mantra of Howard and Lloyd was to never cut corners with our products. We started out making cut-and-sew clothes so that we would have great pieces for ourselves and we figured anything above that would be a bonus. With that approach, however, comes greater expenses. Our limited-run model of small production runs that won’t be repeated is central to our operation, as we want to constantly deliver unique pieces. While the approach is unique, it does cost more to do, and with our products being made in Canada, we incur higher costs for many of our processes. However, included with your purchase is the knowledge that you’re supporting high-quality, unique, and ethically produced apparel, along with local businesses.

How do I get free shipping?

Canadian orders over $100 (before tax) will receive free shipping.

How long before I will receive an email response?

Please allow 2-3 business days for responses, and be sure to include your name, order number (if applicable), and the best way to contact you back.

Returns & Exchanges

Returns and exchange are dealt with case-by-case. If your item is faulty or damaged, we require that you notify us within 72 hours of receiving the items. If a exchange is permitted, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale & clearance items will not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns accepted after 10 days of receiving your order.

----------------------------------------------------

Our Terms

By using this website, you agree to the terms that regulate its use. Howard & Lloyd maintains the right to update or change these terms and any website content without notice. This includes pricing information. It also includes any errors, omissions relating to descriptions, pricing, promotions, and shipping charges.

Returns 

Returns and exchanges are dealt with on a case-by-case basis. If your item is faulty, we require that you contact info@howardandlloyd.com within 72 hours of receiving your order. If permitted, items must be returned in the unworn condition in original packaging. Returns will be exchanged for store credit. All discount items will not be exchangeable unless the product is faulty. Customers will be responsible for the shipping fees associated with returns.

Sales Tax

Sales tax is charged on all Canadian orders according to the sales tax rate in your province or territory.

Shipping Rates

Shipping is free on orders  within Canada and the. Shipping confirmation will be provided upon order processing. Please allow up to an additional 14 business days for delivery. 

Privacy Policy

When you provide us with personal information to complete a transaction we imply that you consent to our collecting it and using it for that specific reason only. We do not share customer information with third parties unless they are directly involved in the processing of orders and shipping.

Our store uses Shopify which provides us with a platform to sell our products and services. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. 

----------------------------------------------------

If you didn't find the answer you were looking for hit us up through the contact form and we'll be sure to shoot you back an answer as soon as we can!

Search